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Your Bella Vista!
Terms and conditions
Hotel Bella Vista
1.1 Point of sale information
• SRCE DALMACIJE limited liability company for tourism and trade
• Commercial Court in Split, MBS 060206514
• VAT number: HR71705372144
• Gornja Vala 46, 21 333 Drvenik (municipality of Grada), Republic of Croatia
• E-mail: firstname.lastname@example.org / Phone: +385 21 628 171
1.2. Credit card purchase security
Confidentiality of your information is protected and secured by using SSL encryption. Pages for web
payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL
encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between
user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private
network (VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
1.3. Protection of personal data
We are committed to provide service of protection of our customer’s personal data in a way that we collect
only essential basic information about our buyers that are necessary for fulfilling our obligations. We also
inform our customers about the way we collect information and regularly give customers an option about
how their information will be used, including the possibility to decide whether their name should be
included or omitted from the lists used for marketing campaigns.
All user information is strictly guarded and are available only to the employees who need that information
for completing the job.
All our employees and business partners are responsible to follow the principles of confidentiality
1.4. Terms of reservations
Thank you for your reservation. Please pay attention to the following terms and conditions:
TERMS OF RESERVATION
Requests and reservations are accepted via our website (e-mail or application form), by phone or in
person at the hotel reception.
Advance payment of 30% of the total amount is required at the time of booking.
The advanced payment can be made ONLINE/BY CREDIT CARD or OFFLINE via bank transfer.
The following credit cards are accepted for payment: Mastercard®, Maestro®, Visa, Diners.
The advanced payment via bank transfer, for guests without a credit card, must be made no later than 2
days after the reservation was made. For futher information as well as pro-forma invoice please contact
the reservation department by e-mail email@example.com
The remaining amount of the reservation has to be paid at the reception upon arrival. For payments by
bank transfer, the remaining amount should be paid no later than 1 day before arrival. We kindly ask you
to send us the payment confirmation by email.
The final invoice is issued at the hotel reception before departure.
Total accommodation prices include tourist tax and reservation costs.
The listed prices are informative, and the hotel reserves the right to change them.
If you want to change or cancel a reservation, you can make changes via online booking, in accordance
with the cancellation policy or contact us by e-mail.
For additional information, please contact our reservation department: phone: +385 21 628 171,
Free of charge cancellation up to 7 days prior to arrival.
In case of cancellation 7 – 0 days prior to arrival as well as NO-SHOW, 30% of the total reservation
amount will be charged.
CHECK-IN / CHECK-OUT
Check-in time: after 14:00 on the day of arrival
Check-out time: until 10:00 a.m. on the day of departure
The room will be guaranteed until 24.00 hrs (midnight). In case of late arrival, please contact the hotel
reception desk. Otherwise, we can’t guaranty the providing of the agreed services.
The hotel reserves the right to charge additional costs for late check-out.
1.5. The right of objection
Should the services provided not be satisfactory, the customer can file a written complaint. Every
customer has a right to complain for the service that was paid but unfulfilled. Every customer –
reservation holder, files a separate complaint. The guest is required to cooperate with employees with a
good faith in order to rectify the problem.
The procedure for making a complaint:
The guest is required immediately at the reception inadequate service or notify the Hotel Bella Vista by e-
mail firstname.lastname@example.org or by the post to Hotel Bella Vista, Gornja Vala 46, 21 333 Drvenik. Hotel
Bella Vista will confirm in writing its receipt and respond to the complaint in no more than 15 days of
filing the complaint.
Any disagreements should be settled in a satisfactory manner for both parties, and if a solution cannot be
reached, arbitration of territorially competent court will be accepted.